Privacy Policy

Hill Country Bakehouse (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you interact with us, including when you provide your contact information for order inquiries, updates, and other communications.

We may collect the following types of personal information:

• Name
• Phone number
• Email address
• Order details and preferences

This information is collected when you provide it to us directly, such as when submitting a form on our website, placing an order, or communicating with us via phone, text, or email.

We use your personal information to:

• Communicate with you regarding your orders or inquiries
• Provide updates on your orders, including via phone calls and text messages
• Respond to customer service requests and inquiries
• Improve our services and customer experience
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
• We do not transfer consumer data to any external organizations under any circumstances, even with consent.

By providing your phone number, you consent to receiving phone calls and text messages from Hill Country Bakehouse related to your orders or inquiries. You may receive messages weekly or as needed based on your interactions with us. Message and data rates may apply. You can opt out of receiving text messages at any time by replying “STOP” to any message or by contacting us directly. If you need assistance, you may reply "HELP" to any message or contact us directly. 

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We may share your information with trusted third-party service providers who assist in delivering our services (e.g., payment processors or delivery services) but only to the extent necessary for them to perform their functions.

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.

You have the right to:

• Opt out of receiving text messages by replying “STOP” to any text or contacting us.
• Request access to, or deletion of, your personal information by contacting us directly.

Our website or communications may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website, and the effective date will be updated accordingly.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Hill Country Bakehouse
Phone: (830) 572-5007
Website: https://hillcountrybakehouse.com